Terms & Conditions

Orders

1. Orders are subject to slot availability. Orders are accepted on a first-come-first-served basis.
2. We are only able to accept orders in Singapore.
3. All actual bakes are hand made by us and might have slight variations from photos seen on the website. Actual colour and bakes might vary.
4. Orders are not confirmed till payment is received and you receive a confirmation email from us.

 Payment

1. We only accept payment through ATM or internet banking fast transfer to our DBS current account or paylah or paynow. For other bank accounts, please enquire with us.
2. Full payment is required before orders are confirmed.
3. For corporate orders, a 50% deposit is required before order confirmation.

 Delivery / Collection

1. Self-collection is available from Blk 6 Hougang Ave 3, during opening hours (please check with us).
2. Delivery is free for orders above $500.
3. Delivery charges is $25 within Singapore, except for Sentosa and Jurong Island. For these places, please ask us separately for the quote.
4. Delivery to Sentosa Island is $35.
5. Delivery timing is available only within a range of time (between 1-2 hours).
6. Delivery depends on delivery driver's availability.
7. Once the cake has been collected or delivered, we will bear no responsibility to any damage to the cake thereafter.

Cancellation/Refund Policy

• Customised orders cannot be cancelled up to 10 days before actual collection/delivery date.
• Standard orders cannot be cancelled up to 5 days before actual collection/delivery date.
• Cancellation of orders is strictly on a case to case basis, subjected to us.
• In the case of cancellation/ refund, the balance amount will be credited to you in 3-5 working days.  
• All bakes are the responsibility of the customer once they leave the shop. We are not responsible for any damage occurred to the orders during transport, set-up or any time thereafter.

Classes

1. For registration of class, students must email to hello@bakeavenue.com with the following information for registration of class.
   - Class Name
   - Date and Time of Class
   - Student Name
   - Contact Number
   - Email Address
   - *Any Remarks
2. Confirmation of registration is by full payment of class fees. Registration of class does not constitute confirmation of seats in classes.
3. All classes will commence only with minimum registration of 3 students up to a maximum of 8 students.
4. Student needs to notify us prior to start of class if he/she has any medical condition or food allergies. We are not liable for any injury or medical condition that result during or after attending our classes.
5. We reserve the right to cancel any class at our discretion. A full refund will be given to students who have made payment.

Privacy Policy

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